Customer Service Representative (Work-from-Home)

Our fast-growing,dynamic, technology-driven land surveying company is seeking a dedicated CustomerService Representative to handle data entry duties. While experiencein land surveying or real estate is preferred, it is not mandatory as this isan entry-level position with comprehensive training provided.

Responsibilities:

• Customer Interaction:
   
  • Answer incoming customer calls promptly and professionally.
   
  • Make outgoing calls to address general questions, client concerns, and status updates.
   
  • Manage the Customer Service Email Inbox, ensuring timely responses to all inquiries.
   
  • Always maintain a courteous and professional demeanor with customers.
   
  • Identify and assess customers’ needs to achieve satisfaction.
   
  • Be adaptable and responsive to different types of customers.
 
• Data Entry and Accuracy:
   
  • Enter information swiftly and accurately into our system.
   
  • Collaborate with team members to complete daily tasks.
 
• Time Management:
   
  • Thrive in a fast-paced environment.
   
  • Manage time effectively to meet customer requirements.

Qualifications:

• Age and Education:
   
  • Must be 18 years of age or older.
   
  • High school diploma or GED required.
 
• Communication Skills:
   
  • Excellent verbal and written communication skills.
   
  • Proven customer support experience.
 
• Technical Proficiency:
   
  • Experience working with Microsoft Office and various internet-based programs.
   
  • Typing speed of 45 to 65 words per minute with accuracy.
 
• Attention to Detail:
   
  • Verify data for accuracy and completeness.

Work Environment:

• Remote Work:
   
  • Full-time work-from-home position.
   
  • Self-motivated individuals preferred.
   
  • Monday to Friday availability from 8:00 am to 5:00 pm.
   
  • Occasional evening and weekend work may be required based on client needs.

Compensation:

• Starting Hourly Rate:
   
  • $15.00 - $17.00 per hour based on experience.

Benefits:

• Health and Wellness:
   
  • Choose from multiple health, dental, and vision plans.
   
  • Employer contributions to HSA and other supplemental plans.
   
  • Free employer-paid life insurance, with options for spouse, children, and family.
 
• Time Off:
   
  • 8 paid holidays.
   
  • Personal paid time off (PTO).
   
  • Vacation pay.
 
• Financial Planning:
   
  • 401(k) program.
 
• Growth Opportunities:
   
  • Professional and personal growth opportunities.

Application Process:

• Resume Required:
   
  • Please submit your resume for consideration.

Join our team andcontribute to our commitment to exceptional customer service! Apply today. 🌟

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